Use this setup guide to activate the native call recording solution from Hume and Zoom.

  • You and your candidates will have a smoother hiring experience where the recording notification and controls are directly out of the Zoom UI

    • Please note that ending or pausing the Zoom recording using the Zoom UI will end the call recording.

  • Best-in-class recording compliance out of the box: with Zoom's native recording feature, you are always call recording compliant without anything to do on your end

  • Best-in-class video quality for a better Hume experience

1. Zoom Setup Instructions

In your Zoom Account, go to Admin Account Settings > Recordings Tab


  1. Ensure "Cloud Recording" is flipped ON for your entire organization. This will ensure your calls are recorded properly, and goes hand in hand with the second step, turning "Allow multiple audio notifications" on, to ensure your calls are recorded compliantly. To save this setting for all users, click the lock icon after you toggle ON:


    Recommended: Auto-delete Cloud Recordings. Hume will use the native Zoom recording interface, which means your recordings will be stored both in Zoom and Hume. Make sure that your Zoom storage is not flowing over, by auto-deleting recordings. We recommend 3 days. You can activate this setting here:


    loud Recording."

    1. Ensure "Multiple audio notifications of recorded meeting" is flipped ON. This is needed for your call to be compliant, and requires that "Cloud Recording" is also flipped on (Step 1). To make sure this setting is activated for everyone in your organization, click the lock icon after toggling ON:

    2. Optional: Enable "Recording Disclaimer" to capture explicit consent (required for GDPR). Click "Customize" to customize the pop-up language and hyperlink your privacy policy.


    3. Automatic Recordings can be switched off, but NOT locked off. Locking this feature disables recording.

Uninstall the Zoom integration

  1. Login to your Zoom account and navigate to your Zoom app marketplace

  2. Click Manage > Installed Apps or search for the Hume app

  3. Click the Hume app

  4. Click Uninstall

7. Usage of Scopes

  • View your meetings/meeting:read

This scope is used to list upcoming and past meetings, so that the user can choose which recordings to import into Hume

  • View your recordings/recording:read

This scope is used to read recordings and import the media files to Hume, so that we can transcribe the media file(s)

  • View your user information/user:read

This scope is used to display logged in user's name and email

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